Digitalization as creative deconstruction

2021-02-24T08:18:42+01:00

When it comes to digitalization in companies, people have very different opinions. For employees in the HR department, it may mean online applications (finally, no more scanning documents), and the IT department may be happy about a ticket system (finally, no more answering every inquiry by phone). But at the end of the day, the applications are still printed out and given to the management on paper or the ticket system is not used by all employees and so in the end, the IT department has to handle the requests on the phone. This means that digitalization gets stuck halfway through the process.